Seamless Shopping, Work Authenticity, and More – Toronto News

Seamless Shopping

Professors at Toronto’s premier business schools have been making headlines this week. Let’s see what they’ve been up to.


Phasing Out the Checkout Line: Retailers Race to Make Shopping More Seamless – CBC News

Walmart’s scan-and-go shopping option, which allowed customers to scan items themselves and pay for them with a phone app, has been removed from U.S. stores. Retail expert and professor at Ryerson University’s Ted Rogers School of Management Steve Tissenbaum posited that scan-and-go was not actually more convenient for consumers, but felt it was important for businesses like Walmart to continue to innovate seamless shopping.

“They [customers] want it to be as quick and as seamless as possible when they’re ordering stuff online. Retailers certainly have to move forward. Otherwise they’ll be left behind,” Tissenbaum said in a recent CBC News piece.

The retail giant seems to agree with Tissenbaum’s view, and has launched the “check out with me” project, which will allow employees to use mobile devices to scan and charge customers for their items anywhere in the store.

You can read more about Walmart’s new project here.

How to Keep it Real at WorkForbes

An HBR article from Wilfrid Laurier University social psychologist Vanessa Boute was recently featured in Forbes, highlighting whether employees feel authentic at work, and how this impacts their performance. Boute writes:

“One study found that the greater employees’ feelings of authenticity are, the greater their job satisfaction, engagement, and self-reported performance. We suggest, then, that the crucial point is finding a balance so that we can be true to ourselves while flourishing and finding success within the company.”

The Forbes article utilizes Boute’s findings while examining the balance between being genuine and making calculated, political moves in the workplace, and offers suggestions for leaders in the workplace to increase their authenticity. The advice included increasing transparency, truly listening to employees, being open about one’s own flaws and mistakes, and maintaining professional boundaries.

Read more about being authentic while advancing professionally here.

Choosing a Strategy for Your StartupHarvard Business Review

The Harvard Business Review also recently interviewed Joshua Gans, professor at the University of Toronto’s Rotman School of Management, on its HBR IdeaCast. The Gans interview delved into the philosophy behind the HBR article Gans recently co-authored, “Do Entrepreneurs Need a Strategy?” Gans promoted researching strategic options before launching a startup, and choosing the strategy that best aligns with the company’s long-term goals. For example, entrepreneurs must decide whether their business will be collaborating or competing with existing businesses in the same market. Collaboration may allow a newer company to take advantage of the resources of more established businesses in the same market without being viewed as a threat, but competition leads to more autonomy for the fledgling company. The interview explored the merits and drawbacks of several entrepreneurial strategies. Gans says:

“One of the things we want to emphasize is that choice is choice. So, what we say is basically when you’ve done this process and you’ve got one or two, you know, got two or more options sitting there before you, you then go with your gut essentially, or you come up with a rationale saying why you are the right person; you feel better with one path and another.”

You can listen to the full interview with Gans here.

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